FREQUENTLY
ASKED QUESTIONS (FAQS)
Which is better for the environment - fake trees or real trees?
We
think real Fraser Fir trees are the best from any point of view.
But don't take our word for it, we're definitely biased.
See
"O
Say Can Your Tree?" from Grist
or
"How
to Pick a Green Christmas Tree" from Treehugger
or
"Oh
Christmas Tree Green Tree" from yahoogreen.
Why
should I buy my Christmas tree and greens from Touch
of the Mountain?
Touch
of the Mountain
is family owned and operated, right here in the Blue Ridge Mountains
of North Carolina. We carefully tend your Christmas tree 364 days
a year - good fertilizer, good water, good pruning, good fresh
Blue Ridge Mountain air. (We take CHristmas off!) Our wreaths,
garland and swags are the same fresh Fraser Fir and mixed greens
and are hand-tied by local artisans and craftsfolk who take pride
in each and every one of their creations. Our trees are cut to
your order, packed and shipped direct to your door. FedEx or UPS
shipping - included in the price - is used exclusively, assuring
you of receiving the freshest Fraser Fir available. We guarantee
your delight with your order.
What's so
special about Fraser Fir?
Fraser Fir
is the world's most sought after Christmas tree. Fraser Fir have
beautiful blue-green needles that are soft to the touch, held
for a long time on sturdy branches that can hold heavy decorations.
They are the most fragrant Christmas tree and will fill your house
with the memories of Christmas past and the dreams of Christmas
present.
We
are very pleased this year to be able to continue our long standing
practice of including the freight in the cost. We do need to charge
$10 per piece for shipments West of the Mississippi and we ask those
that want our 9' Fraser Fir tree to please call us for the exact
shipping costs.
We ship FedEx or UPS directly to your door. And we only ship on
Mondays, Tuesdays and Wednesdays. No weekends in a stuffy carton
in a hot warehouse for your Christmas tree. We cut 'em. We ship
'em. You get 'em.
What about
insurance? Is there an extra charge?
No, insurance
is included.
How can I
pay for my order? Do you take credit cards?
We accept
personal checks, corporate checks, American Express, Master Card
and Visa.
What do you
do with my personal information?
We do not
rent, sell, share, or transfer your personal information in any
way except as necessary for processing your order, for example
with credit card companies and banks. Our complete privacy policy
is available here.
How
do I care for my fresh Fraser Fir?
Where can
I get more information about Fraser Firs? Or Christmas traditions?
Or Christmas celebrations in other countries?
Have a question
not answered here?
Please call
us at (800) 372-3477 or send us an e-mail.
We'd be delighted to answer any questions you might have.
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