Celebrate Christmas with real Fraser Fir
direct from the grower
to your front door!

FREQUENTLY ASKED QUESTIONS (FAQS)

Which is better for the environment - fake trees or real trees?

We think real Fraser Fir trees are the best from any point of view. But don't take our word for it, we're biased.

See "O Say Can Your Tree?" from Grist

or "How to Pick a Green Christmas Tree" from Treehugger

or "Oh Christmas Tree Green Tree" from yahoogreen.

Why should I buy my Christmas tree and greens from Touch of the Mountain?

Touch of the Mountain is family owned and operated, right here in the Blue Ridge Mountains of North Carolina. We carefully tend your Christmas tree 365 days a year - good fertilizer, good water, good pruning, good fresh Blue Ridge Mountain air. Our wreaths, garland and swags are the same fresh Fraser Fir hand-tied by local artisans and craftsfolk who take pride in each and every one of their creations. Our trees are cut to your order, packed and shipped direct to your door. FedEx or UPS shipping-included in the price-is used exclusively, assuring you of receiving the freshest Fraser Fir available. We guarantee your delight with your order.

What's so special about Fraser Fir?

Fraser Fir is the world's most sought after Christmas tree. Fraser Fir have beautiful blue-green needles that are soft to the touch, held for a long time on sturdy branches that can hold heavy decorations. They are the most fragrant Christmas tree and will fill your house with the memories of Christmas past and the dreams of Christmas present.

How is my order shipped?

We ship FedEx or UPS directly to you door. And we only ship on Mondays, Tuesdays and Wednesdays. No weekends in a stuffy carton in a hot warehouse for your Christmas tree. We cut 'em. We ship 'em. You get 'em.

What about insurance? Is there an extra charge?

No, insurance is included.

How can I pay for my order? Do you take credit cards?

We accept personal checks, corporate checks, American Express, Master Card and Visa.

What do you do with my personal information?

We do not rent, sell, share, or transfer your personal information in any way except as necessary for processing your order, for example with credit card companies and banks. Our complete privacy policy is available here.

How do I care for my fresh Fraser Fir?

Please see our Care Tips page.

Where can I get more information about Fraser Firs? Or Christmas traditions? Or Christmas celebrations in other countries?

Please see our Christmas Links page.

Have a question not answered here?

Please call us at (800) 372-3477 or send us an e-mail. We'd be delighted to answer any questions you might have.

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